Municipal Quality Service Improvement Program, Jordan

Jordan Local Governance Development Program implemented by Associates for Rural Development (ARD) Inc.
2008 - 2009

As Part of Jordan's Local Governance Development Program, a Millennium Challenge Corporation funded program that was administered by the United States Agency for International Development (USAID), ECO Consult was awarded a contract by the program to plan and implement a Quality Service Improvement Program (QSIP) in three pilot municipalities to strengthen municipal capacity and enhance the quality of their services.

ECO Consult's scope included provision of capacity building activities and on-the-job training  to municipal staff in addition to  assisting  municipalities in formulating their cities’ Service Strategies to provide vision and guidelines for continuous service quality improvements. ECO Consult also developed comprehensive Employee Survey and Customer Feedback Questionnaires for use by municipalities.